People with reduced mobility (PRM)
ACCESSIBILITY AT STATIONS AND HALTS
All ETS stations, except Bermeo and Zumaia are adapted to people with reduced mobility. Therefore, 79 out of 81 stations/halts are accessible. There is good accessibility between the train/platform at them, with no need for ramps. Access is via the PRM door with no ramp located in the centre of the train (indicated with a blue circle).
Other elements to facilitate accessibility:
- Accessible information panels and screens
- Indicator of the point at which the PRM accessible doors are located.
ACCESSIBILITY AT TICKET MACHINES AND BARRIERS
- Two ticket slot heights.
- Wide barrier entrance for people with reduced mobility.
ACCESSIBILITY IN TRAINS
- Low-floor trains at platform height.
- Colour contrast between the colour of the doors and the colour of the vehicle.
- Access doors with extendible ramps for wheelchairs that are activated at the request of the passengers at those stations where recommended due to the distances between the platform and train (Bermeo and Zumaia).
- Differentiated PRM access doors.
- Accessible button for opening PRM doors.
- Removal of all unnecessary elements and architectural barriers that may hinder the transit of people with any functional diversity, pushchairs, etc.
- More accessible preferential places reserved:
- For people with reduced mobility (4 places).
- For people in wheelchairs (2 places).
- For pushchairs (2 places).
- Emergency intercom at wheelchair places (2).
- Stop request button at wheelchair place (2).
- PRM access doors open automatically (2 doors per side).
- Accessible door emergency opening systems.
The visually impaired
ACCESSIBILITY AT STATIONS AND HALTS
- Elimination of architectural barriers.
- Flooring with tile path to identify the safety area.
- NAVILENS system. Installed in the Line 3 stations, and on Line E3 (Kukullaga Etxebarri-Lezama) and in part of the Lasarte Oria-Hendaia Line E2 stations (Topo). This solution is based on a new signage (similar to QR) where passengers can use a mobile device with a camera and internet connect to read signs from afar and in any type of lighting or reading angle. Among other things, it is digital signage that is accessible to everyone, can be updated in real time and remotely; it is available in 33 languages, including in Basque, which only requires the AhoTTS application, a text-to-voice conversion system developed by the Aholab research group at the University of the Basque Country (UPV/EHU), to be downloaded. Once installed in the mobile telephone and with the application open, the QR codes can be read by a person when moving and they therefore do not need to be carrying their mobile. The reading ability has a range of up to 20 metres and without needing to focus. Anybody interested in trying this initiative should first download, free of charge, the NaviLens app. The application is available for IOS and Android.
ACCESSIBILITY AT TICKET VENING MACHINES AND BARRIERS
- Sales interfaced adapted to the visually impaired (buttons in Braille, high-contrast selling mode, selling mode for the blind).
ACCESSIBILITY IN TRAINS
- Colour contrast of the interior elements.
- Door closing sound signal.
- Door opening and closing light signal.
- Door position acoustic system enabled for the blind.
- Cyberpass system to activate the door sound system and locate them more easily.
- Lighting of the open command.
- Braille/raised lettering signage on the open command.
The hearing impaired
ACCESSIBILITY AT STATIONS AND HALTS
- "T-mode" intercom integrated in the intercom assistance totems at the railways stations.
ACCESSIBILITY AT TICKET VENING MACHINES AND BARRIERS
- "T-mode" intercom integrated in the ticket vending machines at the railway stations.
ACCESSIBILITY IN TRAINS
- Door opening and closing light signal.
